COVID-19 UPDATE (3/24/2020)

Sound Answers Hearing & Speech is Proud to Support the Hearing Health Foundation
December 26, 2019
Emerging Technology in Hearing Aids
March 29, 2020

Sound Answers Hearing & Speech is officially closed to cautiously comply with the mandate from Governor Cuomo. While as audiology is not explicitly listed as an ‘essential’ business under current law, it does fall under the category of “Doctor” and the category of “medical supplies and equipment manufacturers and providers.” Both of these categories are considered “essential” under the governor’s mandate.

To protect the public, we are closing our physical doors to assist with the social distancing required by state law and suggested by CDC guidelines. We all need to proceed like we already have this virus even if we are not exhibiting symptoms. However, our code of ethics does not allow us to abandon our patients that are exhibiting a loss of hearing that could impact their safety or ability communicate with family or other medical providers during this difficult time.

We will be conducting ‘drive through’ service for the following hearing aid services:
* Repair
* Maintenance or Deep Cleaning
* Processing of Warranty Repair
* Loss and Damage Claims

Additionally, virtual and phone appointments are being substituted if they are possible.

We will see healthy and asymptomatic patients in our office only if deemed to be medically necessary and on a very limited basis. We will be pre-screening new & existing patients by phone prior to their visit to determine medical necessity prior to these emergency appointments. We’re very sorry for any inconvenience, but ONLY THE PATIENT will be admitted to the office. If necessary, clarification of the appointment results will be communicated with family after the appointment by phone or teleconference as necessary. As always, all touch surfaces will be thoroughly disinfected between patients. If you would prefer to reschedule this appointment to a time that is deemed more prudent, we would be happy to do so. We’re looking forward to re-opening soon in order to serve you more efficiently.

Thank you so much for your understanding during this very challenging time.
Dr. Adam Wojnowski
Sound Answers Hearing & Speech

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